Our return policy

Are you not completely satisfied with your purchase you have the option of returning your products within 30 calendar days after you have received them, provided that:

• The products are both un-used and unwashed; however, you are of course allowed to try on the products to see if they fit you - please ensure that you are not wearing perfume/aftershave or a deodorant which may leave a scent or marks on the item.
• The products are in essentially the same state and quantity in which you received them.
• Footwear returns must include the original shoe box in it's original condition.

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How do I return items?

We believe that in order to have the best possible online shopping experience, our customers should not have to pay for return shipping.

So if for whatever reason you are not happy with your purchase, please contact our Customer Service Team who will be happy to assist you and schedule a convenient time and place for pick-up. In order to process your return as quickly as possible please help us by filling out the return form enclosed with your order and ensure that it is included in the returning product.

The pick-up returns service is free of charge to our customers.

You also have the option to arrange a return shipment yourself through any postal courier. In that case you will be responsible for the full cost of returning the parcel and the products are your responsibility until they reach our Warehouse.

Please hand over the parcel to your chosen operator within the 30-days cancellation period and ship it to the address:

Tiger of Sweden
c/o GSI Commerce
Gateway 22
Drury Lane
Chadderton
Oldham, OL9 7PH
United Kingdom

To secure proof of your cancellation we recommend that you always save the receipt from the courier of the fact that you have handed over the parcel.

Once we have received your return, we will issue your refund to you.

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When will I get my refund?

After we receive and process your return, you will be issued with the appropriate refund. We aim to process a refund within 3 days of receiving your parcel, and send you an e-mail to let you know we have received and processed it.

After you have received the e-mail, please allow another 5-10 working days for the refund to be credited to your account. The amount of time this takes will depend on which bank or card issuer you have. Unfortunately this delay is outside of our control. You can expect a refund in the same form of payment originally used for purchase. In the event that we are unable to refund your credit card we will contact you to arrange an alternative method of refunding your order.

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Have you received my returned items?

As soon as our warehouse has processed your return, we will email you to let you know. We aim to process a refund within 3 workdays. In the unlikely event that you don't receive an email within 20 days after your parcel has been collected, please get in touch with Customer Service, and we will investigate.

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